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Numero aproximado de trabajos

2

Turnos

Daytime

Salario

Regional Sales Manager is Competitive plus commission and company car, Customer Service is 18-22/hr

Ubicaciones

  • Cherry Hill
  • Maple Shade
  • Egg Harbor
  • West Orange

Puestos

  • Regional Commercial Sales Manager
  • Customer Service Representative

Requisitos

  • Regional Sales Manager - B2B Sales
  • Regional Sales Manager - Pest Control Services
  • Regional Sales Manager - Sales Management
  • Customer Service - Routing
  • Customer Service - scheduling
  • Customer Service - administrative
  • Customer Service - organization
  • Regional Sales Manager - cold calling
  • Regional Sales Manager - sales mentoring
  • Regional Sales Manager - sales coaching
  • Regional Sales Manager - sales training

Employee Safety Measures

Rollins Pandemic Preparedness Plan Version 2 March 20, 2020 As a global brand, our number one priority at Rollins Inc. is to protect the areas where our employees and customers live, work and play. We are actively monitoring and following the guidance of the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) as it relates to the novel coronavirus (2019-nCoV) outbreak. This will help us anticipate how the virus could affect our employees, customers and business in the coming weeks and months. Rollins employees’ and customers’ wellbeing remains our top priority. We do not anticipate disruption to the services we provide for our customers at this time and will continue to monitor all available information as we work through the current and emerging relevant Coronavirus impacts. We will continue to provide updates as the situation progresses. Our work is vital in the fight against coronavirus and other public health issues. The treatments we provide help keep pests out of the businesses working to support our nation during this time. Under current guidelines, our brands will continue to operate as essential services because we provide business-critical services to almost every industry identified as critical during COVID-19 by the federal government. This version supersedes version one, which was shared March 12, 2020. Table of Contents NEW UPDATES OVERVIEW .................................................................................................... 2 FIELD SUPPORT INFORMATION ........................................................................................... 2 SERVICE BULLETIN .................................................................................................................. 3 ROLLINS TASKFORCE ............................................................................................................. 3 HEALTH AND HYGIENE ........................................................................................................... 4 EMPLOYEES, HR AND TRAVEL ............................................................................................. 5 CUSTOMER RELATIONS AND SERVICE ............................................................................. 6 CUSTOMER QUESTIONS AND RESPONSES ..................................................................... 7 GENERAL ................................................................................................................................. 8 RESIDENTIAL TALKING POINTS ....................................................................................... 9 2 COMMERICAL TALKING POINTS .................................................................................... 11 NEW UPDATES OVERVIEW Action Section Revision Date Added Q&A on “Instant Soap and Water” and locations for hand washing. Health and Hygiene 3/19/2020 Add Q&A on Branch Preparedness, Social Distancing, Homemade Sanitizer, Vehicle Ride Along compliance Customer Relations and Service 3/19/2020 Added bullet to highlight questions specifically addressed by HRDs. Employees, HR and Travel 3/19/2020 Added Q&A on eSignature and Removed statement “tech vehicles were provided with additional hand sanitizer Customer Questions and Responses 3/19/2020 Added Residential and Commercial Talking Points Customer Questions and Responses 3/19/2020 FIELD SUPPORT INFORMATION  This information will also be available on Scout and MyOrkin.  For employee questions, including leave and compensation questions, contact: Your HR Director  For operational support, including processes and procedures, contact: OperationalSupportResponse@Rollins.com 3  Media relations and communications: news@rollins.com, lvaughn@rollins.com, cglover@rollins.com SERVICE BULLETIN Rollins is acutely aware that the spread of coronavirus (COVID-19) is an escalating global health concern and is committed to protecting the well-being of our employees, customers and communities we serve. Company policy specifically outlines protocols during pandemic response, and includes but is not limited to practicing good hygiene per CDC guidance, working internally to prepare a back-up workforce, revising the sick leave policy and implementing travel restrictions in impacted areas. All Company locations and employees must also follow any related instructions issued by the U.S. and/or local government; federal restrictions supersede Company policy. We are also closely monitoring the guidance of the NPMA and regulations regarding essential services. We play a vital role in protecting our nation’s public health and food supply. Pests can spread diseases such as West Nile virus, Lyme disease, salmonellosis, hantavirus and encephalitis. The importance of the pest control industry to the nation as an essential service cannot be understated. As an essential service industry, we will continue to service the nation’s food production facilities, grocery stores, medical institutions, multifamily housing units, warehouses, homes and businesses. We cannot afford to have our medical facilities, groceries stores or homes uninhabitable due to pests and pest related diseases, particularly as we tell citizens to stay home. There is not a segment of the food industry that could comply with federal sanitation and health regulations without an adequate pest control program. ROLLINS TASKFORCE  We have a team at the corporate office monitoring the situation and following the guidance of the CDC and WHO.  The team is managing employee communications and providing coronavirus prevention guidelines and information to all field operation locations/employees. We will share via email, post on Scout and MyOrkin. 4  The Company will continue to monitor the situation to determine any change in severity from the WHO and CDC, and we will make adjustments as needed.  Ensure work protocols remain effective and do not compromise safety of employees and customers.  Support field escalation and response to employee and customer concerns. HEALTH AND HYGIENE  All employees should cover their noses and mouths with a tissue when coughing or sneezing (or an elbow or shoulder if no tissue is available), then throw the tissue away.  Wash hands with soap and water for at least 20 seconds; Use alcohol based hand sanitizer (>60% alcohol) wipes if soap and water are not readily available.  Maintain proper sanitation supplies at each service location and in technician vehicles.  All employees are instructed not to shake hands. Technicians will use and dispose of unlined nitrile gloves and disinfect hands before and after each service.  Use disinfectant wipes to clean mobile device equipment each and every time before handing to the customer when completing service that requires signature.  The CDC does not require service technicians to wear N95 masks. Personal Protective Equipment (PPE), including respiratory masks, protective suits, gloves and face/eye protection will be worn in compliance with pesticide label or safety data sheet.  Can I use pesticide products (Sterifab, Vital Oxide, etc.) as a service opportunity to treat coronavirus at my customer location?  No, not at this time. Current product labeling does not defend against the coronavirus, and we are working with our approved manufacturers to source an EPA-approved product. More information to come on this very soon.  For general cleaning and disinfecting of hard surfaces or equipment, the CDC and EPA have provided an approved list of disinfectants: https://www.epa.gov/sites/production/files/2020-03/documents/sars-cov-2-list_03-03-2020.pdf 5  Can I use the Instant Soap and Water product to sanitize my hands in place of sanitizer? No. Instant Soap N Water product is not a sanitizer. It was never intended to replace general handwashing with actual soap and water per CDC guidelines. Social Distancing, not shaking hands and unlined nitrile disposable gloves - at minimum, along with general handwashing remains our best course of action.  Technicians can still leverage Instant Soap and Water after taking off their disposable gloves to clean off sweat or dirt and grime.  Per CDC guidelines, Do not touch your face (mouth, nose, etc.) and make frequent attempts to wash your hands with soap and water. Where is the best place to wash my hands while servicing a route?  Use the wex app or an alternate app solution on your mobile phone to identify and make plans to stop at gas stations with washrooms along your route.  When fueling your vehicle, use disposable gloves when handling the fuel nozzle.  Gas stations will also remain an essential service for ‘shelter in place’ jurisdictions. EMPLOYEES, HR AND TRAVEL  Sick employees should not report to work. They should contact their manager and always call ahead before visiting any healthcare provider. https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/caring-for-yourself-at-home.html  Call 911 if you have a medical emergency: If you need to call 911, notify the dispatch personnel that you have or are being evaluated for COVID-19. If possible, put on a facemask before emergency medical services arrive.  For information about employees who may have been impacted by COVID-19, or for answers to any of the questions listed below, please contact your brand/division HR leader.  What happens when one of our employees is confirmed as having COVID-19?  How will we handle situations where our employee has to miss work to care for school-aged children due to extended school closures?  How will the company handle employees who travel on cruise ships? 6  How will the company handle employees who travel to CDC-designated restricted/high risk countries?  What resources are available for employees facing financial hardship due to COVID-19?  We are following the guidance of the CDC’s Travel Health Notices. Employees on personal vacation or business travel in areas the CDC identifies as ‘Level 2 or Level 3’ or traveling on a cruise ship will complete a health care phone screen prior to returning to work. Work with your HR manager to schedule a call with Work Care for screening. This is in addition to any screening an employee receives at an airport or travel checkpoint.  Depending on current and future CDC requirements, you may also be subject to quarantine for a period following your travels.  Employees who believe they may have been exposed to the coronavirus should call an approved healthcare facility immediately and follow their instruction.  If an employee tells you know they have tested positive for coronavirus, please contact your HR director immediately. CUSTOMER RELATIONS AND SERVICE  Your local branch manager will contact you immediately if a service disruption is imminent and how to plan for that.  Branch management will monitor sick leave, prepare back-up workforce and adjust routes to optimize personnel and resources. If practical, Service Managers can accompany technician(s) visiting commercial locations for the first time.  When possible, communicate with customers in higher risk environments prior to service appointments (i.e. hospitals, nursing care facilities) to make sure you can still service the location or if they have any special requirements. You cannot ask if anyone has been infected with coronavirus.  Practice social distancing (no less than 6 feet) when performing services in high occupancy locations (i.e. restaurants).  You may also consider remote service meetings for the next 30 days by leveraging Microsoft Teams or conference calls. 7  Ensure that you are rotating technicians into the branch location to pick up chemical products, as needed. Avoid having more than 4 techs at your branch location at one time.  Verify that your vehicle first aid kit is fully stocked. Check to make sure you have all appropriate tools and PPE for the job. Keep vehicle with a full tank of gas  Should Branch or Service Managers be conducting Vehicle Ride Alongs to maintain compliance with Rollins eDriving Policy? With the exception of new hire technicians, please delay all vehicle ride alongs for the next 30 days. Use your GoGPS monthly reports to monitor driving behavior and prioritize any remedial or coaching efforts on your ‘high risk’ drivers.  Can my branch location make its own hand sanitizer? No. It is not recommended at this time to have branch locations begin producing their own homemade hand sanitizer. Social Distancing, not shaking hands and unlined nitrile disposable gloves - at minimum, along with general handwashing per CDC guidelines remains our best course of action.  If a technician calls and has concerns about servicing a particular location:  Per Company policy, technicians have right and responsibility to execute Stop Work Authority if a workplace hazard presents imminent danger.  This policy is not written to disrupt work but rather to protect our employees and those around us.  Technician should remove themselves from an unsafe area and communicate hazard to manager, who can alert other employees, if appropriate.  Contact your manager immediately and identify the unsafe condition. Work with your manager to determine the safest course of action. CUSTOMER QUESTIONS AND RESPONSES Our services are vital to protecting and keeping our customer’s environments healthy. That does not change and may be even more important during this time. 8 GENERAL  If customer tells the technician they would like to delay their service due to concerns over Coronavirus:  Thanks for letting me know. Let the customer know that you can still conduct an exterior inspection and service during your visit.  For commercial accounts: Can I get a point of contact and phone number from you so that we can maintain status of our service location?  Escalate notice of service delay to your Branch Manager.  If a customer asks whether the technician or any of his coworkers have been sick:  Our top priority is the health and safety of our customers and employees. All of our employees have been told not to come to work if they are feeling sick.  In addition, we have been instructed not to shake hands and maintain a social distance of no less than 6 feet.  As always, we continue to disinfect our hands before and after each service and utilize additional personal protective equipment (PPE), such as disposable gloves.  If a customer tells the technician that he/she or someone in the home is sick or uncomfortable with having someone in the residence:  Thank you so much for being honest with me, and I am so sorry you are not feeling well.  As a precaution given current public health concerns, I’m happy to reschedule your indoor service for a later date when you guys are feeling better. I can definitely still do the outside-perimeter service today.  If a customer asks what our company is doing to help prevent the spread of COVID-19:  We have a company policy that outlines our process for responding to pandemic events, which includes creating a cross-functional team dedicated 9 to monitoring new updates from the CDC and World Health Organization and assessing issues that arise in our communities.  Our company response plan includes working internally to prepare a back-up workforce; practice good hygiene per CDC guidance, revising sick leave policy; implementing travel restrictions; and more.  We are following the CDC’s guidelines related to travel.  All of our technicians have been instructed not to shake hands and to wear disposable unlined nitrile gloves.  My customer is unwilling to electronically sign a completed service ticket? No problem at all, I’m going to maintain my social distance and with your permission, I will insert a message into the comment section on the customer signature screen to enter a verbal comment stating "Customer present, declined to sign due to health concerns” RESIDENTIAL TALKING POINTS Is it safe for you to be servicing my home? We continue to monitor and follow the guidance of the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to ensure the safety of our customers and all our employees as it pertains to the coronavirus (COVID-19). Additionally, we continue to follow robust policies and procedures we have in place across our business to address issues which may arise in the coming weeks. We plan to complete an exterior service at your home. This will include performing a comprehensive exterior inspection to identify possible pest entry points, performing a preventive perimeter treatment, eliminating accessible wasp nests and removing spiders and cobwebs. How do I know that you will not infect me with the virus? Our number one priority is the protection of all our employees and our customers. We have implemented robust policies and practices across our business to address current and new issues which may arise in the coming weeks. We institute travel bans for employees, provide health and hygiene best practices information to all employees and instituted many protection policies for employees and customers (cleaning practices at our branch locations including equipment and vehicles) ensuring personal protective 10 equipment is utilized. We implemented social distancing measures. We have instructed all employees to stay home if they are sick and we are sending reminders Why are you here if everyone is supposed to be exercising “Social Distancing”? Many states have designated and confirmed that pest control is an essential service and we can and should continue to protect the public health of our customers and their property. We plan to complete an exterior service at your home, which helps us with social distancing. Why do I need the service? Since many people are exercising “Social Distancing”, they are spending more time at home and providing pest protection is essential for the protection of your family’s health and safety. During this time of year, many insects are emerging, and it is important to maintain control of these pests. Mice: Can contaminate about 10 times the amount of food they eat. Feeds 15 to 20 times per day. Can squeeze through a hole 1/4-inch wide. Carrier of many serious diseases. The house mouse is known for its ability to reproduce very quickly. A single female can produce up to eight litters per year with an average of six pups per litter. German cockroaches: These cockroaches lay 40 eggs at a time, which mature in about two months. They reproduce rapidly, and infestations quickly become severe. German cockroaches are hardy and fast and have few natural predators inside human habitats. Ants: One of the biggest problems related to ants in the home is food contamination. Ants carry bacteria on their bodies, which spreads when they crawl in pantries and across countertops. Only a few species are known to transmit diseases but finding any type of ant in pantry goods or inside the home is an unpleasant experience that creates nuisances. Mosquitos: Mosquitoes can transmit several dangerous illnesses to humans, including Zika virus. More common in the U.S. are West Nile virus and several kinds of encephalitis. These mosquito-borne diseases may also have serious side effects. According to a recent CDC statement, the number of illnesses caused by mosquito bites tripled between 2004 and 2016. What type of service are you going to do? If an interior service is not wanted, I will focus on the exterior of your home. This will include performing a comprehensive exterior inspection to identify possible pest entry points, performing a preventive perimeter treatment, eliminating accessible wasp nests and removing spiders and cobwebs. 11 COMMERICAL TALKING POINTS Is it safe for you to be servicing my business? We continue to monitor and follow the guidance of the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to ensure the safety of our customers and all our employees as it pertains to the coronavirus (COVID-19). Additionally, we continue to follow robust policies and procedures we have in place across our business to address issues which may arise in the coming weeks. How do I know that you will not infect me or my employees with the virus? Our number one priority is the protection of all our employees and our customers. We have implemented robust policies and practices across our business to address current and new issues which may arise in the coming weeks. We institute travel bans for employees, provided health and hygiene practices information to all employees and instituted many protection policies for employees and customers (cleaning practices at our branch locations including equipment and vehicles) ensuring personal protective equipment is utilized. We implemented social distancing measures. We have instructed all employees to stay home if they are sick and we are sending reminders. Why are you here if everyone is supposed to be exercising “Social Distancing”? Many states have designated and confirmed that pest control is an essential service and we can and should continue to protect the public health of our customers and their property. In doing so, we will continue to follow CDC guidelines on social distancing and maintain a minimum 6 foot distance from others. My business is shut down, why do I need service? Even though your business is not open, it is still susceptible to pest infestations. It is even more important during this time as pests will be more active without the daily routines of occupancy, and populations could get severe in a short period of time. Roof rats spread diseases like salmonellosis through pantry foods contaminated with their droppings. Rats contaminating food or food preparation surfaces can transmit food poisoning. Roof rats become sexually mature between two and five months, producing four to six litters per year that consist of six to eight young each. 12 Norway rats will gnaw away parts of the home to enlarge a potential entryway and often burrow their way inside by digging. Older buildings with poor construction and maintenance are at a higher risk for rodent problems. Norway rats can be carriers of various diseases that can transfer to humans through rat urine and feces. Mice can contaminate about 10 times the amount of food they eat. Feeds 15 to 20 times per day. Can squeeze through a hole 1/4-inch wide. Carrier of many serious diseases. Most mice species are known for its ability to reproduce very quickly. A single female can produce up to eight litters per year with an average of six pups per litter. German cockroaches can lay 40 eggs at a time, which mature in about two months. Because they reproduce rapidly, infestations quickly become severe. German cockroaches are hardy and fast and have few natural predators inside human habitats. Flies can carry a variety of diseases harmful to humans. Flies pick up bacteria, fungi, and viruses and then spread these pathogens by contaminating food and water. Drain and Fruit fly populations will quickly multiply if gone unchecked without treatments applied. I don’t want you in my business, it’s not safe. I will focus on the exterior of your business. This will include performing a comprehensive exterior inspection to identify possible pest entry points, servicing rodent control devices, performing a preventive perimeter treatment for crawling pests (ants, roaches, etc.), eliminating accessible nuisance pests such as, wasp nests and removing spiders and cobwebs.